Refund policy

❌ No Returns Policy

Due to the intimate and personal nature of our products, all items sold on LOVEBOX are strictly non-returnable and non-exchangeable once delivered.

We do not accept returns for:

  • Opened or unopened products

  • Used or unused items

  • Change of mind or personal preference

This policy is in place to maintain hygiene standards and customer safety.

✅ Damaged / Defective Items (Only Exception)

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

Please contact us within [1 DAYS] of delivery at [EMAIL ADDRESS] with:

  • Order number

  • Clear photos or video of the issue

After verification, we will offer:

  • A replacement, or

  • A refund, at our discretion

  • 💳 Refund Timeline

    Approved refunds (only for damaged/defective items) will be processed within [REFUND PROCESSING TIME] to the original payment method.

    🚚 Shipping Charges

    • Return shipping is not applicable as products are non-returnable

    • Shipping charges are non-refundable

    🤍 Customer Assurance

    We encourage customers to carefully review product descriptions before placing an order. If you have questions, our support team is happy to assist before purchase.

    📩 Contact us anytime at [EMAIL ADDRESS]